CCHS Employees Only
HR Use Only:
Coordinator Surgery-Endocrine Surgery
Cleveland Clinic Main Campus & Family Health Centers
CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
THIS POSITION ONLY AVAILABLE TO CURRENT EMPLOYEES OF THIS DEPARTMENT
Summary: Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. Works in conjunction with physician and/or staff to prioritize admissions/appointments or maximize allocated space based on medical needs.
Job Responsibilities: Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data. Validates patient physician information and ensures accurate collection. Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing. Identifies patients in need of financial counseling to ensure appropriate payment of services. Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action. Triages appointments based on diagnosis, patient preferences and physician speciality. Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians. Performs scheduling both intra- and inter-departmentally as requested by physician orders. Receives orders and processes as indicated by provider and schedules according to protocol. Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries. Enters appointment into respective programs, both routine and emergency add-on. Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Enters all updates, correction and changes to scheduled procedures/surgeries. Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function. Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. Notifies patients of their arrival times per area protocols. Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicates with all departments to maximize efficiency and expedite the admission process. Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. Communicates with patients and their families to provide detailed instructions, directions and resources available. Performs other duties as assigned.
Education: High School Diploma or GED. Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. Knowledge of Microsoft Word and Excel applications.
Experience: Minimum two years related experience in an area that provided broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software.
Physical Requirements: Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision.
The Cleveland Clinic Foundation
Website : http://www.clevelandclinic.org
For over 75 years, The Cleveland Clinic has been committed to the improvements in patient care, enhancements in medical education and breakthroughs in medical research. The tradition continues here in the Southeast with Cleveland Clinic Florida. Established in 1988, Cleveland Clinic Florida is a not-for-profit, multispecialty group practice dedicated to providing outstanding, state-of-the-art medical care. Continuing the world-renowned tradition of The Cleveland Clinic, Cleveland Clinic Florida physicians excel at the diagnosis and treatment of medical problems that are complex or difficult to treat. Cleveland Clinic Florida physicians are carefully selected for their credentials and training. All have Florida licenses and are board certified or board eligible in one or more specialties. They are salaried and receive no compensation for the number of patients they see or tests they order. Cleveland Clinic Florida physicians focus on treating the patient, not just the disease. Working together, they provide comprehensive diagnoses and coordinated treatment. Proximity of offices and examination rooms, collegial collaboration and strict peer review, ensure high-quality, cost-effective and well-coordinated care a tremendous advantage to patients who require the services of more than one physician. This care and concern is supported by state-of-the-art technology and dynamic research and medical education programs. For these reasons, patients travel to Cleveland Clinic Florida from all over the United States and many foreign countries.