The role of an Access Specialist is to assist in providing seamless, patient-oriented and timely access to services provided at the hospital and/or clinic. This position requires excellent customer service skills, both written and oral, which involves ability to communicate effectively in person or over the phone. The Specialist frequently provides the first impression of the organization and must ensure optimum internal and external customer satisfaction while obtaining demographic and payment information for accurate reimbursement. This position is primarily responsible for the registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy. This position also requires knowledge of insurance benefits, referrals and authorizations, and scheduling. The Specialist is responsible for maintaining knowledge of Joint Commission, Patient Rights and Responsibilities, Consent for Treatment, HIPAA, Payors, and departmental/System policies and procedures and must be able to explain these to patients and their family members. The Specialist answers incoming calls, collects insurance copays where applicable, reviews daily schedules for accuracy, while working directly with patients, staff and physicians. Accurately schedules return/follow up appointments where applicable. Assist with other general office duties when needed.
: : High school graduate or GED required. 1-2 years of Hospital admissions or physicians office experience preferred or 1 plus years professional work experience required. Knowledge of health care insurance and managed care preferred. Medical terminology preferred.
: High school education or GED preferred.
: * Demonstrated ability to communicate in a professional and courteous manner with customer. *Demonstrated ability to effectively completed assigned work while experiencing multiple interruptions. *Demonstrated ability to manage complex and multiple tasks within assigned time period. Demonstrated ability to work independently with minimal direction, perform detailed assignments, and compile information with accuracy.