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Director Labor Accounts

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Honolulu, HI
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Sales Salary Info
Director Labor Accounts
Directly responsible for maintaining high levels of productivity and service to both internal and external customers of the Business Line Segment. Serves as the Program Accounts Liaison (PAL) in the coordination of all account activities and support in the Hawaii Region. Supervises assigned staff.
Essential Functions:
- Develops processes, policies, and procedures for functions within the segment, and tracks performance against standards
- Provides central focus and direction for Hawaii region account support and coordination within the Hawaii Region
- Serves as communications conduit for all account information among Region
- Represents Hawaii Divisional interests, policies and procedures to other Regions and to Program Office
- Develops overall processes for account management and sales. Provides direction, training, and supervision in concert with Business Line Leader and Marketing Leaders to account managers
- Act as a lead on new business opportunities with the line of business
- Manages relationship with the Customer Service Center
- Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
- Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff


Basic Qualifications:
- Ten years of experience in health care or health insurance environment
- Five years of supervisory/management experience
- Five years of experience in account management with mid-sized and large groups
- Bachelor's degree
- Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirement(s) for Hawaii State licensure) (must obtain within 90 days of hire)
- Ability to communicate persuasively and effectively to a wide range of internal and external customers
- Must be able to work in a Labor/Management Partnership environment and have extensive relationships with community labor leaders
- Demonstrated knowledge of the dynamics and trends in health care delivery systems and models, and of healthcare industry practices
- Demonstrated knowledge of quality controls, quality management and improvement techniques, and information systems technologies
Preferred Qualifications:
- Five years of experience with labor unions/Taft Hartley trusts
- Master's degree
Director Labor Accounts
Job Function
Posted by
Honolulu, Hawaii US
Salary Range (Include Base Commission)

Company info

Kaiser Permanente
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Company Profile
Dr. Garfield's system of care integrated four core principles: group medical practice, prepayment of services, a focus on prevention, and a cornucopia of services under one roof. When he and industrialist Henry J. Kaiser joined forces in 1938, a partnership was born that set the course for the future.