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Job Details

Front Desk Assistant

Company name
UCSF Medical Center

Location
San Francisco, CA, United States

Employment Type
Full-Time

Industry
Hospitality, Administrative, Healthcare

Posted on
Sep 20,2019

Valid Through
Jan 03,2020

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:,ActualValueFromSolar:null},{QuestionName:Job Summary,AnswerValue:JOB OVERVIEW\u003cbr/\u003eThe employee will be responsible for assisting patients and referring doctors scheduling patients in the Orthodontic Clinic, ensuring the patient is scheduled in the appropriate practice and with the appropriate doctor. Using excellent customer service skills both on the phone and in person, they will need to be able to multi-task. Utilizing their knowledge of both medical and dental insurance they will discuss treatment plan as indicated by the treating doctors and insurance plans with patients and will register patients to ensure excellent reimbursement. The employee will be required to interact with patients, staff, student’s residents and faculty. \u003cbr/\u003e\u003cbr/\u003eOther duties include: \u003cbr/\u003e• Greet patients and check in all patients for the Orthodontic Clinic\u003cbr/\u003e• Register all new patients, which include insurance data input, demographic input and verify all patient information\u003cbr/\u003e• Discuss treatment plan with patient as indicated by treating doctors\u003cbr/\u003e• Schedule appointments for providers and patients\u003cbr/\u003e• Answer and triage patient inquires by phone and in person regarding: appointments, requests to speak with DDS/RDA, emergencies/non-emergencies, referrals and other clinics\u003cbr/\u003e• Distribute mail twice daily\u003cbr/\u003e• Check overnight messages/forward as necessary and fill cancellations whenever possible\u003cbr/\u003e• Review schedules to maintain optimum production and coordinate patient flow. Coordinate appointments with faculty, and radiology. Check next day schedules and verify insurances\u003cbr/\u003e• Handle a wide variety of patient inquiries in a timely manner while maintaining excellent public relations\u003cbr/\u003e• Collect payments and total daily collections (cash, checks, and credit cards). Bring cash bag with collection to patient financial services. Refer billing questions to patient financial services\u003cbr/\u003e• Submit claims and other billing duties as required by supervisor\u003cbr/\u003e• Maintain good rapport with providers and co-workers.\u003cbr/\u003e\u003cbr/\u003eDEPARTMENT OF OROFACIAL SCIENCES\u003cbr/\u003eThe Department of Orofacial Sciences (OFS) is a new and exciting academic and clinical enterprise, the role of which is teaching and practicing the diagnosis and treatment of localized and systemic oral diseases and developmental conditions, and advancing knowledge about them.\u003cbr/\u003e\u003cbr/\u003eSCHOOL OF DENTISTRY\u003cbr/\u003eMISSION: Advancing health through excellence in patient care, education and discovery.\u003cbr/\u003eVISION: To be the preeminent innovator in oral and craniofacial health worldwide. \u003cbr/\u003eVALUES: Through our values, we demonstrate LEADERSHIP in all that we do. \u003cbr/\u003eLeadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership. \u003cbr/\u003e\u003cbr/\u003eThe School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value. \u003cbr/\u003e\u003cbr/\u003eWe provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree. We have numerous specialty residencies, PhD and Master’s degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institute of Health funding for 24 consecutive years. \u003cbr/\u003e\u003cbr/\u003eABOUT UCSF \u003cbr/\u003eThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. 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Company info

UCSF Medical Center
Website : http://www.ucsfhealth.org

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