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Job Details

Supervisor Patient Accounts - PFS Cash Application amp Credit Balance

Company name
The University of Chicago Medical Center

Burr Ridge, IL, United States

Employment Type


Posted on
Nov 24,2019

Valid Through
Mar 08,2020

Apply for this job


Job Description
Supervisor, Patient Accounts - PFS Cash Application & Credit Balance
Location: Burr Ridge, IL
Patient Accounts Supervisor (PFS Cash Applications & Credit Balance) \u2013 Job Summary
The cash application and credit balance supervisor oversees the day to day functions of both of these areas, such as ensuring all auto and manual cash posting items are completed, cash deposit reconciliation with the bank and finance teams as well as all cash tracking reporting functions.  They also monitor the credit balances on a day to day and deploy staff to areas of need. The supervisor will monitor/review both productivity and quality for both teams, assist with creation/implementation of standard work and other department policies and procedures.  They will identify and report areas of process improvement on both teams.  They will manage the time and attendance for both teams.
Responsible for supervising patient accounts staff within one of two areas:  non-government health contracts (which includes commercial health insurance and/or health maintenance organizations) or government contracts, which is Medicare or Medicaid.   The incumbent ensures that new receivable clerks receive appropriate training and orientation on an ongoing basis, and that patient accounts functions are performed timely and accurately.
Patient Accounts Supervisor (PFS Cash Applications & Credit Balance) \u2013 Essential Job Functions

Participates in the selection process of professional and clerical employees in the department
Assigns work and supervises the activities of patient accounts staff in either the non-government patient accounts section (commercial health insurance and/or health maintenance organizations) or government contracts patient accounts (Medicare or Medicaid); both are billing and collections sections.  
Evaluates the performance of patient accounts staff and processes other personnel actions in accordance with collective bargaining agreements.
Coordinates and manages receivables to assure that all accounts have appropriate (in compliance) billing and collection activity according to standards set forth in insurance contracts, HMO contracts, or federal/state regulations. 
Acts as intermediary with Admitting, Outpatient Services, Clinics, Medical Records and other areas within the Hospitals to expedite claims processing and to trouble-shoot any problems that interfere with claims processing. 
Develops and maintains management reports pertaining to functional area for patient accounts; including collection.  
Prepares patient accounts production reports and prepares feedback reports identifying areas causing patient accounts problems.  
Ensures that carrier/HMO/government agency reports (:ie: Medicare Credit Balance report; Medicare as Secondary Payer account reports; unclaimed property reports; etc.) are submitted to the appropriate agency according to guidelines. 
Develops, implements, documents and maintains unit work procedures to keep area running efficiently.
Coordinates any patient accounts federal, state or private insurance regulation changes to assure unbroken continuity of billing processes. 
Attends seminars, serves on committees that are hospital-based and industry-based, as related to area of responsibility.
Performs other duties as requested by senior management.

Patient Accounts Supervisor (PFS Cash Applications & Credit Balance) \u2013 Qualifications

Education:  High school diploma required; or Associates degree in a business or accounting function, or the equivalent is preferred.
A minimum of 1-3 years of supervisory experience. 
Additionally, a minimum of 2 years of prior patient accounting experience.
1 year of professional experience working with insurance contracts preferred
1 year of cash application experience with remit posting. reconciling remit positing and bank deposit, working with applied cash variances and resolution, cash management within EPIC.

Must have intermediate level of personal computer skills in a \Windows\ environment, spreadsheet, database, and word processing applications.
Must be able to process a high volume of work under stringent production time frames.
Must have good writing skills, strong analytic and financial assessment abilities and be attentive to detail.
Must be able to work as a team player.

Why Join Us
We\u2019ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment\u2026 with patients and with each other. We\u2019re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you\u2019d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we\u2019re doing work that really matters. Join us. Bring your passion.
Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront
University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:
University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.,datePosted:2019-11-25T05:00:00.000Z,title:Supervisor, Patient Accounts - PFS Cash Application & Credit Balance,@context:,url:,-patient-accounts---pfs-cash-application-&-credit-balance/job

Company info

The University of Chicago Medical Center
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