Mount Prospect, IL, United States
As the Specialty Pharmacy Operations Supervisor, you will be responsible for the direct, daily supervision of Customer (Pharmacy) Service Representatives (PSRs) providing compliance with all medications dispensed by CVS Specialty as outlined in established employee duties and responsibilities. Critical responsibilities include participation in the hiring process, provision of guidance and direction to staff, schedule preparation and management, ensuring adherence to standard operating procedures, staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparation. You must possess strong interpersonal, conflict management, negotiation skills, and the ability to build strong business relationship with other functional areas to best support mutual objectives. The ability to communicate at all organizational levels through the CVS/Caremark enterprise is critical to the success of the overall operation. In this role, you will have the opportunity to build a team and help cultivate a positive, culture that reflects the values and mission of the organization.
Directing daily workflow to ensure that all performance, production and quality goals are met.
Coordinating procedural changes.
Resolve issues/problems as it relates to the department and the company.
Evaluating & reviewing employee performance.
Employee relations including coaching, motivating & counseling staff including administrating disciplinary action when necessary. Interviewing and hiring.
Daily supervision of the staff to ensure that all department and company policies and procedures are followed. Directing and implementing department and pharmacy wide projects.
Tracking and reporting progress of projects.
Analyzing call/performance statistics.
Review data, make a determination of impact and risk and determine the best course of action based upon the situation.
Analyze and interpret various financial reports and information in areas such as referral and call volume statistics, etc. Build and maintain relationships with various levels of customers, internal and external
CVS Health offers a competitive benefit package which includes but is not limited to Paid Time Off, 10 paid holidays, health/dental/vision insurance, employee discounted stock purchase program, 401k, tuition reimbursement, and employee discounts at all CVS/pharmacy stores.
Join the company helping people on their path to better health!
Must have an active Pharmacy Technician registration in state of IL, or provide proof of application prior to start date
Must have one year of experience in a healthcare environment.
One year of demonstrated leadership experience
High School education/GED
It’s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.
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Website : https://www.cvshealth.com