Manager Implementations

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Job Description

Responsible for managing and driving all aspects of the Key 2K-5K segment new and renewing customer implementation process.

Serves as the single point of case installation coordination. Responsibilities include management of: overall implementation strategy, identification and engagement of key installation team members, stakeholder and customer meeting/interaction, project plan and tools, communication of project status, milestones, risks. Participate in process improvement efforts to promote continuous process improvement.

Fundamental Components:

Strong organizational skills *Project management- formal or informal- preferred *Strong communication skills- written and verbal *Customer-centric approach *Strategic mindset *Innovative and Solution Oriented *Strong interpersonal skills.

Ability to lead multiple complex implementations simultaneously. High Performance Culture

Acts as the single point-of-contact for benefit plan implementation;

Mediates and coordinates resolution of all project deliverables and

implementation related issues.

Develops and executes implementation strategy consistent with customer

expectations; Ensures strategy is administered in accordance with all

performance guarantee arrangements.

Effectively manages implementation team dynamics and provides

direction/coaching to fellow team members ensuring success of the overall

implementation process; Engages team members to follow-through on their

responsibilities and tasks.

Evaluates impact of customer-requested exceptions and develops

reasonable alternatives to satisfy client's needs while minimizing impact on

Aetna system's and operations; Identifies, communicates and tracks cost

sensitive items not included as part of the standard process and highlights

them for consideration in the determination of rate adjustments or renewal

activity, and to minimize expense gaps.

Collaborates on review, analysis and development of recommendations for

the design of complex account and benefit structures based on customers'

objectives and Aetna's systems, administration and reporting requirements.

Solicits and assesses internal and external customer feedback to enhance

continuous quality improvement on the implementation process (i.e.,

systems, resources, tools, etc.).

Identifies gaps and recommends enhancements related to new and/or

existing products, services and workflows based on a broad view of the

organization; contributes to development of new or updated

implementation tools, resources, and materials.

Provides consultative support to customers to identify administrative and

operational efficiencies resulting in potential financial savings for both Aetna

and clients.

Participates in customer finalist meetings representing the capabilities of

the organization's implementation services process; Identifies opportunities

for cross sales and account rounding of additional Aetna products and

services throughout the implementation process.

Leads critical initiatives that contribute to the development of new or

updated implementation tools, resources and materials.

Participates in the development and introduction of new products, and

identifies the potential impact to workflows and the overall implementation

process; May be responsible for defining, developing and implementing new

or redesigned process workflows in support of new products.

Furnishes essential feedback on the effect new products lend to the

implementation process.

May assist with the selection of implementation staff and the development

of training activities; Mentors and coaches new/junior staff members.

Pay Range

The typical pay range for this role is:

Minimum: 60,300

Maximum: 130,000

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Required Qualifications

- Working knowledge of all Microsoft office suite, and Quick Base.

- Prior experience working in a Project Management capacity.

- Prior experience leading complex projects.

Preferred Qualifications

- We are looking for highly skilled candidates with strong project, interpersonal, and presentation skills with solid attention to detail.

- Candidates who can demonstrate execution of solutions and strategies consistent with our customer expectations, while effectively managing and influencing the internal implementation team dynamics.

- The ideal candidate should possess a strong Aetna product and system knowledge.

- Prior healthcare industry experience.

- 2-4 years prior implementation experience and familiarity with Plan Sponsor Services tools and systems (CCI, SFDC, EBS, SSD, LGIT.)

Education

- Associates Degree, or High School diploma, G.E.D. with combination or 5 years relevant work experience in healthcare industry.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Company info

CVS Health.
Website : https://www.cvshealth.com