Care Management Support Assistant 2

Profile

Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Conviva Care Solutions is committed to its patients, team members and the community at large. We are a management care organization representing physicians, practices, clinicians, and patients across the states of Florida and Texas. Conviva is seeking a dedicated and compassionate - ACCESS Representative, who is interested in being part of a team that focuses on excellence and service to others.

Essential Functions:

Addresses and document inquiries by following department process and Department of Children and Families (DCF) guidelines.

Serves as advocate and educator to applicants in need of assistance of services provided by DCF.

Comply with all HIPPA and rules and regulations.

Maintain applicant files and follow up on case status.

Provide weekly and monthly report to direct supervisor.

Contribute to team effort by accomplishing related results as needed

Required Qualifications

Bilingual English and Spanish

Knowledge of Microsoft Word, Excel and Outlook

Administration support experience in a healthcare industry

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Strong customer service skills

Attention to detail

Effective verbal and listening skills

Ability to multi-task, prioritize and manage time effectively.

Preferred Qualifications:

High School Diploma

Associate's Degree

Microsoft Access proficiency

Additional Information

Alert:

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com